What is ABA notification (SLF1) and Support Mesage (SLFN)

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Dear Experts ,

I need to understand what is the difference between the two transacton types

ABA notification (SLF1) and Support Mesage (SLFN).

I am not able to understand the following things :

1) Are they inter linked ?? If yes how

2) Where are they used and how ??

3)In which scenario are they used ?? i.e when will ABA be created and when will Support Message be created ???

I have enabled all the settings in the Solution Manager for Service desk and i am able to create "Support Message" from transation "CRMD_ORDER" and also from the web based access... but the above question remain open for me.

I only want my users in Solution Manager(S24) to be able to create a Support Message from satellite system (D24) ,when they face any error and if it is required from the service desk we should be able to create a message to SAP .. which fails ...when i click on the "Action Button" available in the ticketing tool...

Please provide me with some inputs on the above questions ...

Thanks in advance.

Regards,

Victor