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Former Member
Feb 01, 2011 at 08:55 AM

Call Centre Functionality

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Dear all,

I need a guidance from you and sorry for being very basic

We are using SM in SAP ECC 6.0 and take service calls (Repairs or installation, etc...)

Now my company wants to implement SAP CRM Call center functionality, can you guide me how I go about it.

is there any direct functionality in SAP CRM where i can do it.

Is there any 3rd party tool to be used for Capturing the data

Kindly revert in a elaborate way and also provide me some link to the notes available regarding the same.

Thanks,

Satish