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Former Member
Jan 31, 2011 at 03:05 PM

Multiple Message Processors

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Is there an additional partner function that can be used and reported on when creating a service desk ticket to show who is the primary message processor and who is assisting the primary message processor.

For example a ticket is created for technician A, but he needs the assistance of technician B for part of the resolution. How can we record on a Service Desk ticket that technician B has been involved?

Thanks

Simon