Hi CRM Experts,
we have created a service Order (BUS2000116) and afterwards we want to create a Service Notification (BUS2000117).
When pressing the button 'Follow-Up' a Pop-Up is opening where we normally should have the option to select the items which we want to have in the Service Notification.
The problem is that there is a message which says 'Items can not be copied' and this message is appearing for all items.
We have made all necesarry customizings in:
Customer Relationship Management -> Transactions -> Basic Settings -> Copying Control for Business Transactions -> Define Copying Control for Transaction Types
Here the flags for 'Copy Item Number' and 'Complete Reference' are marked.
We have made tests in customizing:
Customer Relationship Management -> Transactions -> Basic Settings -> Copying Control for Business Transactions -> Define Copying Control for Item Categories
and also:
Customer Relationship Management -> Transactions -> Basic Settings -> Copying Control for Business Transactions -> Define Item Category Determination when Copying
...But without succes.
Anybody knows what is going wrong? Is there another customizing we have to change?