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Former Member
Jan 28, 2011 at 09:20 AM

Follow Up Document - Items are not selectable (BUS2000117)

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Hi CRM Experts,

we have created a service Order (BUS2000116) and afterwards we want to create a Service Notification (BUS2000117).

When pressing the button 'Follow-Up' a Pop-Up is opening where we normally should have the option to select the items which we want to have in the Service Notification.

The problem is that there is a message which says 'Items can not be copied' and this message is appearing for all items.

We have made all necesarry customizings in:

Customer Relationship Management -> Transactions -> Basic Settings -> Copying Control for Business Transactions -> Define Copying Control for Transaction Types

Here the flags for 'Copy Item Number' and 'Complete Reference' are marked.

We have made tests in customizing:

Customer Relationship Management -> Transactions -> Basic Settings -> Copying Control for Business Transactions -> Define Copying Control for Item Categories

and also:

Customer Relationship Management -> Transactions -> Basic Settings -> Copying Control for Business Transactions -> Define Item Category Determination when Copying

...But without succes.

Anybody knows what is going wrong? Is there another customizing we have to change?