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Former Member
Jan 27, 2011 at 12:21 PM

GRC AC 5.3 CUP error

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Hi

We have installed GRC AC 5.3 and did the configurations for CUP. Now when I try to submit my request in CUP I am getting the below listed error while trying to go to the request submission screen. This error is recieved only after application of SP14 for CUP. However when I try to create a request on behalf of someone, i am able to move to the next screen to provide request details.

Also with the application of latest support pack, I am no more able to see the sign out/my name etc.. on the GRC screen. Earlier I used to see the same after I looged in to the same.

Below are more details from configuration side.

Authentication Source: LDAP

User Details Souce: LDAP

Search Data source: UME

500 Internal Server Error

SAP J2EE Engine/7.01

Application error occurred during request processing.

Details: java.lang.NullPointerException: null

Exception id: [001F29E657BC00620000004600004AD400049AD377D5A94E]

Below are listed the system logs

2011-01-27 18:25:46,132 [SAPEngine_Application_Thread[impl:3]_36] ERROR java.lang.NullPointerException

java.lang.NullPointerException

at com.virsa.ae.accessrequests.actions.RequestDetailsHelper.copyUserPropertiesToRequest(RequestDetailsHelper.java:1032)

at com.virsa.ae.accessrequests.actions.EUCreateRequestAction.loadHandler(EUCreateRequestAction.java:344)

at com.virsa.ae.accessrequests.actions.EUCreateRequestAction.execute(EUCreateRequestAction.java:72)

at com.virsa.ae.commons.utils.framework.NavigationEngine.execute(NavigationEngine.java:295)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:431)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:461)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)

at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)

at com.virsa.ae.commons.utils.framework.servlet.AEFrameworkServlet.service(AEFrameworkServlet.java:461)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)

Please help.

Thanks.

Anjan Pandey