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Former Member
Jan 27, 2011 at 04:39 AM

Agent Inbox Search Results

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Hi Experts

I am working on CRM 7.0 Agent Inbox. Here i have defined Inbox status and mapped element (transaction) status to inbox status.

I have defined Inbox status - Incomplete and mapped to logged, inprocess,sent to business, response back, follow-up..of transaction status.

Once i search in Agent Inbox using 'Incomplete' status, i am getting results correctly. But here it is showing the status as 'incomplete'. In results i am expecting to see different statuses like 'logged, inprocess,sent to business, response back, follow-up'

Please suggest me how can this be achieved? (i.e) In results set it should show transaction status rather than inbox status.

Many Thanks

Surya