I have set up a number of exceptions in our Send Auto Acknowledgement rule but the exceptions are never caught.
An auto acknowledge email is sent in response to emails containing the text defined in the rule for Subject or Sender
I have been unable to find anything regarding what text or format is acceptable - are spaces allowed. Even my test for English failed and I received a auto acknowledgment to my Japanese email....
Any ideas?
If
E-Mail Subject Does Not Contain "undeliverable" or
E-Mail Subject Does Not Contain "E-mail past processing deadline" or
E-Mail Subject Does Not Contain "Out of Office" or
E-Mail Subject Does Not Contain "Delivery Status Notification" or
E-Mail Sender Does Not Contain "postmaster" or
E-Mail Sender Does Not Contain "mailer-daemon" or
E-Mail Sender Does Not Contain "microsoftexchange" or
E-Mail Sender Does Not Contain "ironport" or
E-Mail Sender Does Not Contain "311" or
E-Mail Language Is Not Equal To English or
E-Mail Subject Does Not Contain "Delivery failure notification" or
Then
Send Auto Acknowledgement ( Mail Form = 311 Auto Reply; Outgoing E-Mail Address = "defined email address had to be removed"; Create Interaction Record = No; Create Service Order = No )