on 01-26-2011 2:32 PM
Dear,
We are logging IT support messages in Solman. On the other hand we have a project/WBS for these support activities on ECC side. How can we link the solman support messages to the ECC project/WBS ... so we could also posts the hours spent on the ticket directly to the project?
Txs! Koen De Groote
>
> Dear,
>
> We are logging IT support messages in Solman. On the other hand we have a project/WBS for these support activities on ECC side. How can we link the solman support messages to the ECC project/WBS ... so we could also posts the hours spent on the ticket directly to the project?
>
> Txs! Koen De Groote
Dear Koen De Groote
There is no direct integration between Support Desk in Solution Manager with PS Projects. You might try writing code and integrating the PS Project as a third party messaging system. More details can be found under scenario specific settings in the Solution Manager IMG.
Regards
Amit
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