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Former Member
Jan 24, 2011 at 05:37 PM

Outlook Integration Templates Issue

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Hi Guys,

I wonder if you could help me with a problem I am having regarding Outlook Integration (OI) templates.

We have recently upgraded a customer from 2005 to 8.81 and this has updated OI. However now whenever a user logs in to Business One they receive a pop up box asking them to create defaul templates.

They select a language and then try to create them. This then comes up asking if they wish to overwrite the existing templates. When selecting yes it gives an error saying they cannot do this. And then goes back to the create templates screen.

This can keep going around in circles until a user clicks cancel. However this pop up box loads up everytime they log into the system.

I have had a look around the forums but I can only find help on creating templates, not on removing this pop up box.

Thanks,

Liam.