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Former Member
Jan 24, 2011 at 02:29 PM

Return with the replacement

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Hi,

when customer returns the goods with the complaint.business has to give the replacement product & recives the return product

As per standard sap process Process flow

1.Creation of the return order with reference to original sale order & return goods reciept

3.Creation of the free of charge subsequent delivery with respect to return order & PGI

there is no credit memo for the return order. Please let me know your comments