Hi,
I have installed BO XI 3.1 on Windows 2008 R2 64 bit server.
Issuue: Not able to create or view webI reports in Infoview.
-- While viewing a webI Report
When I try to open a webi report, after few status messages while create new document, the system is througing an error "Internal error occurred while calling "OpenDocumentAPI" (Error: ERR_WIS_30270)"
-- While creating WebI Report
When I try to create a webi report, after selection of universe, after few status messages while create new document, the system is througing an error "Internal error occurred while calling "CreateDocumentAPI" (Error: ERR_WIS_30270)"
Here is the status:
1. WebApp Server is working fine.
2. All servers are started and showing the status in green.
3. Able to create and view Deski reports using universes.
4. Able to create and view Crystal Reports with any source EXCEPT universes.
5. Not able to create and view WebI Reports.
I have tried following options.
1. Restarted all servers - No change. Issue remains.
2. Restarted server machine. - No change. Issue remains.
3. Relocated INPUT FRS and OUTPUT FRS locations. - No change. Issue remains.
4. Created a new WebIntelligence Processing Server and added to the group of servers. And disabled the first one and started the newly created server. - No change. Issue remains.
5. Imported a new universe and report from different server to our new server. - No change. Issue remains.
I have checked all possibilities except the re-installation. As it is on client machine, client is not agreeing to re-install the software again.
Could anyone please help me in troubleshooting this?
Thank you in advance.
Regards