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Former Member
Jan 22, 2011 at 04:07 AM

Increasing standard field length

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Hi Experts

I am working on Service Request. In Standard Service request, there is a field called 'Description' in context node 'BTADMINH'. Here the field length is 40 char.

1) Is there any way i can increase the length?

2) If we change the length, does it effect the Agent Inbox?, as agent inbox is fetching the description from service request.

Thank you

Surya