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Change Request Management--Create Transport Request from Service Desk

Hi Experts,

What are the right steps to create a change request via service desk message and keep following the process until import to PRD.

Regards.

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2 Answers

  • Jan 26, 2011 at 11:32 PM

    Hello Jorge,

    You can create Change Request using two ways.

    You can create a Change Request from a Service Desk Message using the action "Create Change Request" or you can create a Change Request directly in transaction CRMD_ORDER.

    Please, check the links below where you can find more information about Charm.

    /people/dolores.correa/blog/2009/07/23/change-request-management-scenario-working-examples

    /people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario

    Best Regards,

    Diego Fischer,

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  • Jan 27, 2011 at 10:19 AM

    Hi

    if you already activated charm ,(SPRO->solution manager->scenario specific setting->stard config->general setting->actovate integration with charm) with the same client where your service desk configured.

    then you can procced for create the change request by the action ' Create Change Document' in actions tab,

    Please check and proceed

    Jansi

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