Change Request Management--Create Transport Request from Service Desk

[jorge_velasquez]

Hi Experts,

What are the right steps to create a change request via service desk message and keep following the process until import to PRD.

Regards.

[Former Member]

Hi

if you already activated charm ,(SPRO->solution manager->scenario specific setting->stard config->general setting->actovate integration with charm) with the same client where your service desk configured.

then you can procced for create the change request by the action ' Create Change Document' in actions tab,

Please check and proceed

Jansi

[former_member313439]

Hello Jorge,

You can create Change Request using two ways.

You can create a Change Request from a Service Desk Message using the action "Create Change Request" or you can create a Change Request directly in transaction CRMD_ORDER.

Please, check the links below where you can find more information about Charm.

/people/dolores.correa/blog/2009/07/23/change-request-management-scenario-working-examples

/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario

Best Regards,

Diego Fischer,