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Jan 21, 2011 at 01:43 PM

GRC Can Not Create A User's Request

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The GRC CUP I am working on is 5.3_07.0. We use role positioning and when a user requests a role in CUP if the user was a contractor and then became an employee the user will have duplicate personnel numbers and GRC has trouble finding the right personnel number so therefore can not create the request. The role then has to be added to the position manually. Has anyone had this problem? I don't know if support pack upgrades will take care of the problem or not. Can anyone provide information? Thanks for your help.

Edited by: Laura Kacal on Jan 21, 2011 2:43 PM