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Former Member
Jan 19, 2011 at 09:18 PM

Lockbox - Payment Advice Errors

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Hello All -

I have a small issue I'm dealing with in lockbox processing.

Customer pays 100.00 towards Invoice X in the amount of 200.00

- Customer Bank details exists and match perfectly in FD03

- Customer Invoices are in AR

- Lockbox creates payment advice note typically to apply the 100.00 towards to 200.00 Invoice and create a residual

In this case the payment advice note is saying the payment on the lockbox file in 200.00 instead of the 100.00 the customer is paying via lockbox and causing any other payments and it's self to set to a state of unprocessed and not even posting on account.

Anyone have any ideas?