Dear Readers,
First off, if I am writing this topic in the wrong forum, I appologize.
Secondly, I am out of ideas on how to troubleshoot my problem and have resorted to this community in hope that I could find a solution.
Situation:
We have a software that generates crytal reports. I design these reports myself and have access to all of them if needed.
Recently we have upgraded that software in question, and crystal report runtine was also upgraded ( had to uninstall crystal report runtime and install the bundled one before installing the software).
The software i'm talking about is bundled with Crystal Report 2008 Runtime SP2. With this version, when i would send reports to be printed, they would always print sideways. I contacted support and they said:
"This is actually a crystal runtime issue. In order to fix this you need to download a newer crystal release, the 3.1 version does have the fix:
https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/bobj_download/main.htm
The Runtime is found under the Utility Software type."
I went and downloaded the suggested file and it has fixed the sideway priting problem.
Here are the 2 remaining problems that support cannot give me an answer to solve this:
1- When I click the Printer button in the Crystal Report object and I select our Windows Server 2008 Fax driver, I can see printing to crystal report pages 1 of 2, 2of 2 and then the fax menu shows up (where i select a recipient, etc) after i click send, the fax isnt being sent out. If i send the same crystal report to a PDF writer instead and i try to fax it, no problems.
2- We have a Datamax I-4208 thermal label printer. When crystal report jobs are sent to the printer, all the data appears on the label...except the data is incredibly small, making it almost impossible to read. If i open the .rpt file and send it to the label printer, then no issues.
what should i check out for?
Any ideas on how i can start trying to fix this?
thanks
-sebastien