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Former Member
Jan 19, 2011 at 04:19 AM

Reporting on complaint Catagorization Schema codes

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Hi all,

I have implemented complaints management a couple of times by now (CRM 2007 and CRM 7.0), and keep comign across the same issue: There seems to be no standard search available for users to search on complaints by the 4 dynamic categorization codes. You can't make them avilable as search criteria, and you can't make them available as columns in the search results.

Does anyone have an answer how to provide this? Even the table names where the schema codes against the complain sit would be great.

If tried to do it from the subject codes, but they don't seem to update properly anymore.

cheers

Jens