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SAP Business One Crash with dump file on 8.8 Windows 7

This is a stragne hapenning. Simply crashes without a warning.

Just a message saying the dump file was created in the users directory.

SAP needs to be resarted after that - it is a complete crash.

The issue happens only sometimes and the am apparent cause cannot be found. The user could be doing anything.

This happens on Windows 7 only. There are other ( XP ) PC that run ok.

Any ideas are higly appreciated as we are now cllueless on this issue.

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  • Posted on Jan 18, 2011 at 07:22 AM
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  • author's profile photo Former Member
    Former Member
    Posted on Jan 18, 2011 at 10:17 PM

    When you install the SAP Client on Windows 7, make sure you use right click, run as administrator, then, once it is installed, use right click run as administrator to open it for the first time so the add ons install correctly as well.

    I recommend uninstalling & reinstalling in the correct way to fix your issues

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    • The installation was done as admin as you had suggested - we always do that. Plus the sapbusinessone.exe was first run as admin and is always set to run as admin too.

      recently we received another clue on this - see below.


      Last week the same happened with a PC (couldnu2019t log on to SAP in the morning). It worked OK after a re-boot. This morning again the link to the database seems to have disappeared. A re-boot again fixed it.

      The message on event viewer is:

      Login failed for user: The user is not associated with a trusted SQL Server Connection.


      Now I thought that SAP ddi not need trusted connection - it uses its own SQL Authnticaiton. So this message bothers me. Besides the cleint could connect after the reboot.

      One more question : there is a setting I belive within SQL server that allows Vista and Windows 7 to ( communicate/authenticate or something like that). I do not recall what it is. Does anyone know of this setting?

  • Posted on Jan 19, 2011 at 03:54 AM


    What is B1 version and the win 7 edition are you using ? The win 7 must be professional, ultimate and enterprise edition.

    If the OS platform is correct and matched with B1 version but this crash still persists, log a message to SAP support through partner if you are a B1 customer. Do not forget to enclose the dump file for analysing.


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  • author's profile photo Former Member
    Former Member
    Posted on Apr 27, 2011 at 09:54 AM

    Hello All,

    I am also having this issue with crashing. We've narrowed this problem down to people who are running the Cockpit. I had a user who was running Win 7 with 8.8 but no cockpit. For the first three days, his system didn't crash. But the minute I enabled his cockpit, his SAP client started to crash.


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    • Former Member Former Member

      Dear users,

      there was an upgrade of SAP server from 8.8 PL19 to 8.81 PL05.

      Now, when client is starting it crashes

      "SAP Business One has encountered a problem and needs to close."

      and crates .dmp file.

      When I start client once again it works!

      When I restart the PC is the same - first start of SAP BO client crashes, when I start again it works.

      Client has been reinstalled, no firewall or antyviruses apps.

      Hosts running Windows 7 in the same enviroment are working fine.

      assuming this note: 1583218 - Application shuts down unexpectedly when logging in it

      There is no solution for now?



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