Email notification not received

[Former Member]

We have a incident that user and admin is not received the email notification to lotus notes id.other users receiving the notifications from the same application.Same user and admin receiving mails from other applications

SWI1 no error but in SOST there is no record of a mail sent.

Have checked SU01 the user has an email address maintained both in ESS and R/3.

As per config SO16 - home address is selected.

In the profile his external email id is selected as home address.

what should i check next to sort out the issue.

Please help .

Sampada .

[Former Member]

Hi Guru's

I have facing the same problem with correspondence worklist while sending email notification "Senders Address Should be maintained ". I have maintaied SU01,for receipent 105 has been maintaied.Even then the problem arise .

Please adive how to maintain address in ESS side .R/3 side i have maintained.

Thanks in advance.

Regards,

Chandra

[Former Member]

Resolved Self

-Chandra

[romanweise]

Hello Sampada,

could you tell something about the application which has this behaviour as this could be technology dependent.

As an example e-recruiting uses smartforms and sending them as e-mails requires a printer assigned to the user running the application. If a user has no printer assigned no message is send and no entry appears in SOST.

Kind regards

Roman