We have done the configuration and setup to transfer OM data from ERP (ECC 6.0) to CRM 7.0. Before we execute the ALE job, we have one item we would like to add to the process.
We are a County Government implementing CRM Incident Management. Users will need to assign and forward Incidents to defined Contact Persons in various Org Units. It would require significant manual effort to edit BP records for each employee to maintain the Contact Person role.
Is there a way to automatically add the Contact Person role to each Employee BP at the time that the BP is created during the transfer of OM data? In other words, when IDocs are posted using RBDAPP01 in CRM, can the BP be created with the General role, the Employee role AND the Contact Person role at that time?
I have not found a BP configuration which implements this. I also did not find a switch in T77S0 which would cause this to occur.
I have searched this forum and the the CRM General Questions forum for this issue. I have found a few threads which posed the question but none which provided an answer for CRM 7.0. Please let me know if I have overlooked a previously posted answer.
Thank you for your help and advice.
Alannis Bratton