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Former Member
Jan 13, 2011 at 04:34 PM

Crystal Report 7 Pro Upgrade not recognized

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Hello,

I have a legacy report that needs to be updated. We have Crystal Reports 7 Standard and Crystal Reports 7 Pro Upgrade. The installation process requires that standard be installed first then the Pro upgrade.

After following this process, the Help -> About says Crystal 7 Pro Upgrade and the registration is completed. However, when I create a new report, or open an existing report, when I try to perform any database operations, it says that this version of Crystal is Crystal Reports Standard and Pro is needed to access the database?

I have uninstalled/reinstalled twice to ensure that the setup completes without error. Does anyone know how to resolve this issue? I need the PRO installation recognized so that I can make a minor report modification to this legacy report.

Thanks.