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Former Member
Jan 13, 2011 at 01:58 PM

How to create Returns against an order for which Credit memos exist

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Dear Gurus -

I am getting error message 'Credit memos already exist for item 000010: 1 PC' when trying to create a return order against a standard order for which I have already created a credit memo request.

Following are the detailed steps:

1) Created a standard Order

2) Created a Delivery and Transfer and Posted the Goods Issue

3) Created a Billing Doc

4) Created a Credit Memo request against standard order for Qty '1'

5) Removed Billing Block and released the credit memo request

6) Created a Credit memo

Now when I try to create a return (Order type 'RE') for the same standard order; I get following error message

'Credit memos already exist for item 000010: 1 PC'

Can any one guide me how can I resolve this issue?

Thanks!