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Former Member
Jan 13, 2011 at 11:57 AM

How to control which component is called when creating a followup document?

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Hi Experts,

It is a requirement of our user to create a follow-up document (type: Interaction Record / Component: ICCMP_BT_INR) from the component of a Service Ticket (Component: BT116H_SRVO).

The problem is when we create the Interaction Record component BT126H_APPT is called. But we need that component ICCMP_BT_INR is called what would be the correct component.

How can we change this?

Best Regards

Oliver