Hi Experts,
It is a requirement of our user to create a follow-up document (type: Interaction Record / Component: ICCMP_BT_INR) from the component of a Service Ticket (Component: BT116H_SRVO).
The problem is when we create the Interaction Record component BT126H_APPT is called. But we need that component ICCMP_BT_INR is called what would be the correct component.
How can we change this?
Best Regards
Oliver