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Former Member
Jan 12, 2011 at 10:28 PM

Impact of bill/invoice reversal on payment plan (BBP procedure 3)

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Hi,

Scenario is like -

Customer is on payment plan and as per plan received printed bill of 50$ (payment amount) for the month of Oct, Nov and Dec 2010 and the current differential amount is 15$.

If I do a full reversal for last three months bill/invoice and re-invoice again, it create three bill document and one invoice document including all the three bill docs. This invoice show EPP amount as 50$ and current differential amount as 115$ (=505015)

We can create different invoice document for each months by enhancing event R403 but I want to know if there is any other way to address this. Please suggest possible best options to address this issue.

( Note - We are trying to avoid sending multiple printed bill after reversal/re-invoice)

Regards,

Sanjoy

Edited by: sanjoyhudait on Jan 12, 2011 11:28 PM