Hi,
I follow the pipe rules in role import excel sheet for approvers. For some roles/profiles primary approver are alternate approver for different profiles same wise for alternate approver too.When request escalted to alternate approver.It didn't work well for alternate approver.Only with one primary approver,the alternate approver gets escalation.When same alternate approver assign to other primary approver for different roles.Request is not escaltated.Any solution.
Thanks
shahed.