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Jan 11, 2011 at 04:22 PM

Forwarding Workitem Problem

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Hello Experts,

i have a problem.

Sometimes we forwad a workitem to another agent (from business workplace) and after this the workitem has no agent. When i read the workflow-protocol, i can see no error and the workitem seems to be correctly forwarded to the other user, but the workitem is not in the inbox of the user.

The tasks of the Workflow are all defined as "generall Task"... so there is no error in my opinion. When i run the report SWI2_ADM1 the workitem is listed as "workitem without agent". When i run the report SWIA and forward the workitem another time to the same user, the workitem appears correctly in the inbox.

And last but no least... this error occurs not everytime with the same workitem. Sometimes i forward a workitem and its correct, sometime (same Workflow definition, other case) it disappear.

Has anybody an idea, whats wrong?

Thanks in advance for your help.

Holger Steffens