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Former Member
Jan 11, 2011 at 11:51 AM

Interaction Center: How to control which component is called (BUS2000116)

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Hi Experts,

We are using six transaction types of type BUS 2000116 'Service Process' which is the Service Order in SAP CRM (all are copied from each other).

These transactions are normally created as follow-up documents of the Interaction Record. Our problem is that in the case of

5 of these transaction types the component BT116H_SRVO is called when creating them as a follow-up document. But in the case of one transaction type always component ICCMP_BTSHEAD is called.

We have compared al the parameters of the transaction types. They are all the same.

Does anybody know which part in the customizing is controlling this behaviour?

Best Regards

Oliver