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Former Member
Jan 11, 2011 at 07:45 AM

CTI requirement - automatic updation of context area

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Hi all,

I need to find out the View/Component/Class/Function Module/BadI responsible for the automatic updation on the contaxt area box (i.e. top right corner just above the Ready and Not Ready Radio buttons).

Whenever a call comes from the CTI, this box get updated with the Inbound phone number, the duration of the call and other call related details.

Please let me know how and where these details are being updated. What is the class or component responsible?

Thank You.

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Edited by: Rob Burbank on Jan 12, 2011 4:20 PM