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Former Member
Jan 10, 2011 at 03:44 PM

Issues with AR Invoice form after sending barcode and tab data to PC

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Hi,

We have a barcode system to scan ItemCodes and send 5 x tabs 'keypresses' to the checkout users PC.

This basically populates all the required fields on the AR Invoice row and jumps down to the next row ready for the next barcode.

We have recently upgrading to 8.8, and we have developed an annoying issue. Intermittently, the PCs not behaving as expected. Here are some of the bad results we have experienced:

1. The barcode scan is done, but the tabs being sent to the PC are not registered.. The PC just sits there with the cursor at the end of the (populated) ItemCode box without recognising that tabs have been sent

2. The barcode scan is done and the ItemCode box is populated as expected. However SAP has not processed all the expected tabs and the cursor remains one of the next few fields awaiting user input.

3. As above the barcode scan is done and the ItemCode box is populated as expected. However SAP has not processed all the expected tabs. Also, the cursor is not present within the current 'selected' field - it seems to have almost lost focus from the fields on the form. Note: the SAP window remains the active Window.

All of this means that the processing of Invoices is being delayed as tabs are not being processing and form focus is being lost.

The form settings are correct as they are unchanged from being working to suddenly stopping working. The issue is occasionally resolved by a reboot of the client PC in question.

Is this a known issue in 8.8? If not, is this most likely to be caused by display issues or SAP 8.8 not being able to handle the receipt of tab commands in such quick sucession?

Any pointers or comments from your experience would be appreciated.

Regards

OB