Hi,
in help.sap.com I've read the following sentence related to "Service Contract Items":
"element of the service contract in which you define the services or products you are providing the customer with under the terms of the service contract. A service contract item can be any of the following:
* Service (for example, a particular task)
* Material (for example, a spare part)
* Time (for example, an hourly rate for a technicianu2019s time on the job)
* Response time (how soon you are obligated to respond to a problem call)
* Warranty (the agreed duration and coverage)
"
So I would be interested in using Warranty as a service contract item, but i don't know how to proceed.
Thanks in advance,
Luis.