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Former Member
Jan 09, 2011 at 05:33 PM

Deadline monitor of customizing rule and email

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hi Experts,

i've a requirement as follow.

Deadline monitor is used for a wait step. if corresponding agent doesn't trigger the event for the wait step. he/she should get a customizing email in his/her external mailbox. he/she will get the notification email in workdays, it means he/she won't get email on Saturday and Sunday.

Could anyone tell me how to achieve this complicated Deadline monitor,please?

Thanks in advance.

Desmond.