hi Experts,
i've a requirement as follow.
Deadline monitor is used for a wait step. if corresponding agent doesn't trigger the event for the wait step. he/she should get a customizing email in his/her external mailbox. he/she will get the notification email in workdays, it means he/she won't get email on Saturday and Sunday.
Could anyone tell me how to achieve this complicated Deadline monitor,please?
Thanks in advance.
Desmond.