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Former Member
Jan 07, 2011 at 02:50 PM

Mass SMQ1 Process

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Dear All -

We have a large number of failures (20,000) on CRM (SMQ1) with data being transferred to R3. The failures are SYSFAIL Errors.

We know why this failed, due to R3 going down, The R3 servers are back up. However how can I "MASS Resend these failures from SMQ1

I know how to manually reset the status / unlock & reactivate individual queues, which I have just done for a few queue items and they've processed fine. However we've never had this many failures, so I gather there must be a MASS Method (program) for re-transferring/activating these items in SMQ1 (CRM) so they are sent the failed onces

I would greatly appreciate it if you guys could drop me a note, and provide a step by step explanation on how to reprocess these failures

Thanks,

Prem