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Former Member
Jan 06, 2011 at 04:16 PM

Service Request Status Configurations


Hi Experts,

I am configuring Service Requests in CRM 7.0. We have created Status Profiles and have assigned it to the Transaction Type. There is a need to have statues and sub-status (reason for status). For example: When we select In-Process as the status the sub-status should display the reason for the request being in In-process status like: Waiting customer response, analysis in process etcu2026

Is this functionality available out of the box. If so, how can we achieve it? I tried configuring this using multi-level categorization but could not find a way to link a category and statuses configured.

Any pointers on resolving this issue will be of great help.