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Jan 06, 2011 at 10:39 AM

Org Chart 3.0 - Print button on Org Unit's Profile not working

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Hi,

In Org Chart, after we click on the Org Unit, then the details will be displayed on the right panel.

We clicked on the Action button on the right panel, and click on the Org Unit Profile, a new window will be opened.

Now, clicked on the small printer button on the top right corner.

It will opened a new window with print preview to print that profile page.

However, the print preview is empty, and when we printed this out, we get a blank page.

CDS.log

ERROR com.nakisa.Logger  - PrintPreview.ascx : createPrintPages : Could not load preview. No HTML pages were found
INFO  com.nakisa.Logger  - Invoking action:setCss [<link rel="stylesheet" type="text/css" href="../_Themes/Buttons.css"/><link rel="stylesheet" type="text/css" href="../_Themes/orgChartTheme.css"/><link rel="stylesheet" type="text/css" href="../_Themes/OrgChartLines.css"/><style>.showPrintSectionBox{display:block;}.hidePrintSectionBox{display:none;}</style><link rel="stylesheet" type="text/css" href="../_Themes/NOMS_Style1.css" />]. For processor Printing. Against controller Printing
INFO  com.nakisa.Logger  - setCss on Printing took: 0ms
INFO  com.nakisa.Logger  - Invoking action:updatezoomlevels [undefined]. For processor UpdateSettings. Against controller UpdateSettings
ERROR com.nakisa.Logger  - java.lang.NumberFormatException: For input string: "undefined"
INFO  com.nakisa.Logger  - updatezoomlevels on UpdateSettings took: 1ms
ERROR com.nakisa.Logger  - PrintPreview.ascx : createPrintPages : Could not load preview. No HTML pages were found
INFO  com.nakisa.Logger  - Invoking action:setCss [<link rel="stylesheet" type="text/css" href="../_Themes/Buttons.css"/><link rel="stylesheet" type="text/css" href="../_Themes/orgChartTheme.css"/><link rel="stylesheet" type="text/css" href="../_Themes/OrgChartLines.css"/><style>.showPrintSectionBox{display:block;}.hidePrintSectionBox{display:none;}</style><link rel="stylesheet" type="text/css" href="../_Themes/NOMS_Style1.css" />]. For processor Printing. Against controller Printing
INFO  com.nakisa.Logger  - setCss on Printing took: 0ms
INFO  com.nakisa.Logger  - Invoking action:updatezoomlevels [undefined]. For processor UpdateSettings. Against controller UpdateSettings
ERROR com.nakisa.Logger  - java.lang.NumberFormatException: For input string: "undefined"
INFO  com.nakisa.Logger  - updatezoomlevels on UpdateSettings took: 0ms

This same problem happens on Position's Profile.

How do we fix this print problem?