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Former Member
Jan 05, 2011 at 06:12 AM

Inbox Search - status for service request not updated

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Hi,

In inbox search, the status change for a service request does not reflect until the user log offs or opens the service request in edit mode. PFB the steps followed. (Two users are monitoring the service request but is being processed only by one)

Web UI window 1(User 1): I open the inbox search result page. Service requests are displayed with the status field

Web UI window 2(User 2): In a separate window, the service request is approved by changing the status of the service request to Approved.

Web UI window 1(User 1): In the inbox result screen, i click on search for the same search criteria, but still the old status of the service request(updated in window 2) is displayed.

Observation:

1. If I open the service request, the service request still has the old status. If i click on edit, the new status is displayed. If i click on Back button (without clicking on edit), the new status is refelected for the service request in the inbox result page now.

2. If I log off and again open the inbox result, the new status of the service request is reflected.

3. The status of the service request is updated in the database immediately user 2 changes the status.

There is no enhancement done for the inbox search. The behavior is for standard inbox result.

Please provide any pointers to resolve this issue.

Regards,

Radhika

Edited by: Radhika Chuttani on Jan 5, 2011 7:13 AM