Hi Experts,
We have noticed a recurrent scenario in all of our CRM 5.0 environments, where sales/service documents (and other queues, for instance WFM Update queues) remain in SYSFAIL either in SMQ1 Outbound or in SMQ2 Inbound queues.
These queues show the error "User is locked. Please notify the person responsible." or "User does not exist".
We have identified that the reason why they remain with SYSFAIL, is that they were recently editted by a Login that was either LOCKED or REMOVED from CRM. So, as a workaround, we have either unlocked or restored the ID temporarily and reprocessed the queues.
However, is there any permanent solution to prevent this from happening? We do not have a proactive way to identify this before it actually happens. Why would the queues be processed by the older login (the one removed/locked) while that IC Agent is not displayed anymore in the "Partners" tab from the affected document?
Any suggestion / comment will be appreciated.
Thanks!