Actions: reeschedule automatically using CRMC_ACTION_JOB

[Former Member]

Hi Colleagues,

This is our requirement:

When user status is "A" a mail to responsible should be triggered once a day in order to remind him to react to the CRM document status.

So we create an action with processing time set as "Processing using selection report" (thru CRMC_ACTION_JOB).

This action has set as "Max. 1 Unprocessed Action for Each Action Definition".

In Schedule Condition we defined our "user status" rule so while status is "A" our action should be scheduled.

No Start Condition is needed.

Then we planned a job for this action dialy in CRMC_ACTION_JOB".

However after executing first action, no new action is planned by system.

If I change the document manually, the action is planned. But in our scenario we cannot depend on an user changing the document so the action can be reescheduled.

Is this a limitation when using "selection report". In other words, can't the action be rescheduled if we use selection report and it only works with manual changes in the CRM transaction?

Best regards,

Renato

[Former Member · Accepted solution]

hi, I remeber in the action profile setting, there is a reschedule flag, maybe will work.

[Former Member · Accepted solution]

I dind't find a "reeschedule flag" in trx. CRMC_ACTION_DEF, CRMC_ACTION_CONF of CRMC_ACTION_JOB.

We have the "schedule automatically" and it is already flagged since no manual action is required.

[Former Member]

Post without definitive answer.

It seems that this is a product limitation or standar behavior. Actions are not automatically rescheduled if they are launched by report.

[Former Member]

hi, sorry I can't login any CRM system to check the configuration now.

I can understand your requirement, but I haven't configure an action like this ever.

I think maybe you can set a action condition for your action, and the condtion like '1 = 1', a formula which is always true.

Maybe it will work.

[Former Member]

Hi,

When you want to execute the action by CRMC_ACTION_JOB, please select the checkbox 'Processing Without Dialog'.