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Former Member
Jan 04, 2011 at 04:42 PM

Actions: reeschedule automatically using CRMC_ACTION_JOB

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Hi Colleagues,

This is our requirement:

When user status is "A" a mail to responsible should be triggered once a day in order to remind him to react to the CRM document status.

So we create an action with processing time set as "Processing using selection report" (thru CRMC_ACTION_JOB).

This action has set as "Max. 1 Unprocessed Action for Each Action Definition".

In Schedule Condition we defined our "user status" rule so while status is "A" our action should be scheduled.

No Start Condition is needed.

Then we planned a job for this action dialy in CRMC_ACTION_JOB".

However after executing first action, no new action is planned by system.

If I change the document manually, the action is planned. But in our scenario we cannot depend on an user changing the document so the action can be reescheduled.

Is this a limitation when using "selection report". In other words, can't the action be rescheduled if we use selection report and it only works with manual changes in the CRM transaction?

Best regards,

Renato