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Former Member
Jan 04, 2011 at 02:00 PM

Automatic Message Processor Assignment In Service Desk Message

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Dear Expert,

We have configured Service Desk as per the web log in the following link

[/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i|/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i]

Everything is working fine. We have set the rule as per SAP Component assignment.

Now every thing is working fine aprt from Message Processor assignment. Even it is picking up

the correct support team but not the Message Processor included in that team.

Regards,

Partha