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Former Member

Analysis Office 2.2 Installation Issue

Hi All,

We are facing an issue in AO 2.2 installation for some of our users.

- Installation initiated by clicking on exe.

-Process runs in background

-Runs for several hours

-No errors, no installation window.

-The process stops by itself after few hours.

Can you kindly throw some light on what I could look at?

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5 Answers

  • Dec 08, 2016 at 05:20 PM

    Instead of running in the background, have you tried running in the foreground? Maybe re-download the application?

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  • Dec 08, 2016 at 05:21 PM

    Also, try downloading 2.3 or 2.4 - 2.3 has been out for a while now.

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    Former Member
    Dec 08, 2016 at 06:02 PM

    Hi Tammy,

    Thanks for your reply.

    Yes, I tried to bring the process to foreground. But that does not work either. I do not see the installation wizard or ay error message. And also, 2.2 is the only standard version that has to be used by all the users for now.

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  • Dec 08, 2016 at 06:15 PM

    Did you re-download the software? Perhaps the version you have is corrupt? Can you share screen shots of what happens in the foreground?

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  • Dec 12, 2016 at 08:24 PM

    Try the SAP note 2344814, you are required to re-create the Analysis file installer.

    Thanks

    Indrajeet

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