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Former Member

Sender File Channel unable to process

Hi,

I have a scenario where we are using a sender file channel. It polls every 1 hour at the source directory.

Suddenly yesterday the channel stopped processing and never polled again automatically.

It started the processing but did not finish the processing. (There is no error)

Now when I manually restart the channel it directly goes to the polling interval and gives the log :

"Polling interval started. Length: 3600.0 seconds" every 1 hour. It does not start the processing of channel.

As an additional information I checked that the Server to which it is polling had some error at the time when it stop processing.

Please help how could I start the channel processing now? Is there some kind of lock issue or anything else.

Thanks,

Vikas

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4 Answers

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    Former Member
    Dec 29, 2010 at 01:04 PM

    Hi Vikas,

    I don't think it a Lock issue.

    Check this SAP note: 1083488

    Also ref: /people/shabarish.vijayakumar/blog/2007/07/26/troubleshooting-the-file-adapter-last-updated-on-02-july10

    Thanks,

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    Former Member
    Dec 29, 2010 at 01:36 PM

    Hi Hareen,

    Thanks for your reply.

    Should I remove the lock from visual administrator and it should solve the issue.

    Then add the parameter ftp.timeout to avoid this in future ?

    Thanks,

    Vikas

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    Former Member
    Dec 29, 2010 at 03:34 PM

    Dear Vikas,

    Concerning the issue, kindly go through the following note :

    849089 - XI 3.0 / PI 7.0 File Adapter: FTP Timeout Handling

    please set the mentioned parameter i.e. "ftp.timeout"=timeoutSecs and check if that helps.

    Also, kindly go through the note :

    1483974 - File and JDBC sender adapter's retry not working after error

    apply the relevant patch on the system and please check if that helps.

    Best Regards

    Nishwanth

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    Former Member
    Dec 29, 2010 at 04:00 PM

    Hello Vikas,

    In addition to the previous posts, check the following as well.

    1)

    As I donu2019t know which SP level your system is on, please check the note below and apply the patch accordingly.

    > 1317686 - Adapter Framework Scheduler may fail to remove a job

    2)

    Check whether you have deployed on your system the patches described in this note (as as mentioned in the post above).

    > 1083488u2013 XI FTP/JDBC sender channel stop polling indefinitely

    3)

    Please check if there are locks (as as mentioned in the post above) for this channel according to section u201CHow to manually delete hanging Enqueue-Locksu201C in note:

    > 821267 - FAQ: XI 3.0 / PI 7.0/ PI 7.1 File Adapter

    Follow the instructions and delete the lock related to the stopped communication channel.

    For the 7.1 versions, please note that the Lock Manager is under the /nwa/locks, or on the location "Availability and Performance Management -> Locks".

    4)

    Configure a timeout for the FTP connection.

    In more recent support packages you can set the "Timeout" parameter available in the "FTP Connection Parameters" section.

    Alternatively, please enable the "Advanced Mode" for the respective FTP communication channel in the Integration Directory and add an entry "ftp.timeout"=timeoutSecs (without any quotation marks) to the "Additional Parameters" section, where timeoutSecs is the desired FTP timeout in seconds.

    Please refer to the note below for further details on this.

    > 849089 - XI 3.0 / PI 7.0 File Adapter: FTP Timeout Handling

    Cheers,

    Jorge Eidelwein

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