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Exchanges of Demand Meters and New Logical Registers

We've recently found that certain demand meters aren't billing correctly after an exchange (replacement).

Common theme is that the new meter has a different register group than the old meter, and the system is creating new logical registers, rather than timeslicing the original logical register , which is what happens when the register group stays the same.

Problem is then in billing, which treats the 2 logical registers separately and is combining the demand reads together, rather than selecting the highest value.

Is this a bug, or is there a configuration change that could be made to force billing to correctly select the highest value, rather than adding the reads together.

Thanks

Astrid

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1 Answer

  • Dec 30, 2010 at 07:50 PM

    We found a workaround, EG60 lets you map the new KW register to the same logical register as the old KW register. Billing then treats the account normally.

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