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Different main contacts for sales and service in C4C

Dec 08, 2016 at 02:28 PM

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Deborah Albrecht

Hello all,

how can I define different main contacts in the customer for sales and for service? At the moment I just can determine one contact as main and this contact appears in opportunities as well as in tickets. How can I get a different contact person of the customer in the object ticket?

Many thanks.

Kind regards,

Deborah

SAP Hybris Cloud for Customer
c4c | customer | main contact
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Gabriele Bodda Answered
Dec 19, 2016 at 06:44 PM
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Hi Deborah,

That is currently not supported. Each Account only has one Main contact, not a Service and a Sales contact.

Kind regards,
Gab

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Deborah Albrecht Answered Dec 20, 2016 at 09:00 AM
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Thank you Gabriele for that info.

Kind regards,

Deborah

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