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Former Member

JOB REFRESH_ADMIN_DATA_FROM_SUPPORT

Hi all ,

what cause this error , how to fix this ?

SAP EHP 1 for SAP Solution Manager 7.0 SAP_BASIS 701 0007

Job started

Step 001 started (program AI_SC_REFRESH_READ_ONLY_DATA, variant , user ID DDIC

No Businss Partners will be generated from SAP Customer numbers

No system headers will be generated in SMSY from SAP Support Portal

License data collection errors (customer number: 0000761498)

Job finished

Regards

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5 Answers

  • Best Answer
    Dec 22, 2010 at 03:46 PM

    Hello Lukasz,

    You can run an SLDCHECK - See SAP Note 768452 and see if there are any errors.

    For license data collection errors you may want to review SAP Note - 1402743

    License Management: Overwritten Timestamp

    For the error:

    'No Businss Partners will be generated from SAP Customer numbers'

    You should maintain only valid existing SAP customer numbers in

    V_AISAPCUSTNOS and delete the in-valid ones. Then re-schedule the

    job 'REFRESH_ADMIN_DATA_FROM_SUPPORT' .

    Hope this helps resolve.

    Regards,

    Paul

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    • Former Member Former Member

      User S0007836787 - System Data Maintenance authorization not found for customer 0000177839

      system uses wrong user S0007836787, how i can change this user? for this customer 0000177839

      regards

      Sindry

  • Dec 22, 2010 at 03:20 PM

    Hi

    The job should be scheduled by the user who has the authorization for the systemm data maintenance in the SAP portal,

    For this user ,, suser must be maintained in the AISUER Table.

    please check

    Jansi

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    Former Member
    Dec 22, 2010 at 03:25 PM

    Hi,

    AISUSER checked 2 logins : DDIC and my L.Wozniak with the same contact numbers.

    is it correct ?

    if yes , what to check next

    Regards

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    Former Member
    Jan 28, 2011 at 12:58 PM

    Sindry use transaction AISUSER .

    RGS

    in user column type user assigned to number You want , in contact person type only number (no S and no zeros)

    Edited by: Lukasz Wozniak on Jan 28, 2011 2:00 PM

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    • Former Member

      Hi

      Lukasz Wozniak!!

      Here is my steps:

      img->

      Sap Sol.Manager->Basic Settings->Connection to SAP->Maintain SAP Costumer Bumbers->Manual Maint.

      flags gen.all = 'X'

      then i run Generate SAP cust.numbers everything looks ok

      after this i launch AI_SC_REFRESH_READ_ONLY_DATA in backround to fill Susers...

      i have 2 qeustions here:

      First "User S0007836787 - System Data Maintenance authorization not found for customer 00001778395678"

      where i should check this assignment?

      there is no such entry in Aisuser tcode.

      Second: i can't create new enttry with valid user because his is not exist ;(

      p.s. for this cust. numb 00001778395678 there is no s users strange...

      user is active, logon into support portal successfull

      but there is no user in service desk...should i create him manually? Su01?

      Edited by: Sindry on Jan 31, 2011 10:15 AM

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    Former Member
    Jan 31, 2011 at 09:23 AM

    Hi Sindry

    in transaction AISUSER add Your user 1 column put Your SAP login (like SINDRY or else) 2nd column 7836787 .

    can Yuo do it ?

    RGS

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