My client in 4.6 has written a custom process to deal with "Dealer Warranty claims". Currently the custom process will clear multiple open items in a customers account (debits and credits) and create one open item (Post with Clearning). If there is a balance due to the dealer, etc, they have the ability to create a clear a portion of the single open item with a payment and create a residual item that is blocked until the next pass of the custom process.
We are thinking if FSCM can be implemented to replace this custom process. What we have in mind is -
AR pushes all the open items to FSCM collection mgt by activtaing the interface and having all the config in place. By adding a column "partial payment" (to modify the pymnt amount) to customer worklist and then have a RFC connection back to F110 to make the pymnt based on the amount adjusted in worklist.
Is it possible to build a RFC connection from worklist that is Collections mgt to AP - F110 run. It is basically building from AR to AP. If yes, what would be the complexity of doing it and maintaining this way?
Please let me know how this works. We have been struggling with this for past few months.