FSCM Collections mgt

[Former Member]

Hi All,

My client in 4.6 has written a custom process to deal with "Dealer Warranty claims". Currently the custom process will clear multiple open items in a customers account (debits and credits) and create one open item (Post with Clearning). If there is a balance due to the dealer, etc, they have the ability to create a clear a portion of the single open item with a payment and create a residual item that is blocked until the next pass of the custom process.

We are thinking if FSCM can be implemented to replace this custom process. What we have in mind is -

AR pushes all the open items to FSCM collection mgt by activtaing the interface and having all the config in place. By adding a column "partial payment" (to modify the pymnt amount) to customer worklist and then have a RFC connection back to F110 to make the pymnt based on the amount adjusted in worklist.

Is it possible to build a RFC connection from worklist that is Collections mgt to AP - F110 run. It is basically building from AR to AP. If yes, what would be the complexity of doing it and maintaining this way?

Please let me know how this works. We have been struggling with this for past few months.

Regards,

Satya

[Former Member]

Hi there,

SAP FSCM takes data from FI-AR and you then work it.

There is no standard way of getting Collections Management to update FI-AR or FI-AP.

You could use Collections Management to help you chase and proactively process accounts, but the moving and clearing of open items will need to be a FI-AR and FI-AP process.

[Former Member]

As Mark pointed out, the way FSCM Collections product is designed that all the core transactional activities happen in FI-AR/AP (posting of open items & payments, clearing etc) and then the information is passed on to FSCM to enable Collections process and chase down overdue receivables. This is done through process integration with FI-AR.

However standard collections product doesnt allow doing some transactional processes in FSCM which in turn would update FI system.

If you intend to built the functionality (interface back to FI-AR) that you mentioned would be entirely custom.

[Former Member]

Thank you all for your responses.

I understand that the standard process of FSCM does not provide this. We are thinking of customizing it anyway. Now we have to decide if the customization is client As-Is process in New system or FSCM customization.

I want to know if the following customization is possible in FSCM and it's complexity -

1. AR pushes open items to FSCM Collections mgt

2. In FSCM, in Worlist under Payments tab, I can add new column "New Payment amount" which allows user to modify/adjust the actual payment

3. With enhancement, this modified amount in the Worlist should be posted back to AR as open item and remaining amount as residual item.

4. The open item will be automatically picked by F110.

For better understanding, example - if the open item sent from AR to FSCM is $100. In the "New Payment amount" column, I will enter $40 (client wants to pay only $40 to dealer for warranty). Then this $40 should be posted back as an open item in AR with $60 residual amount with blocked status.

Does this scenario work? A lot of customization and enhancement is required though, but just want to know if it works in FSCM and it's complexity of work?

I really appreciate your time and help on this. I need all your expertise in this area.

Regards,

Satya

[Former Member]

Hi ,

Kindly note that as per the example mentioned , the Open item100$ posted in AR is transffered to FSCM ,40$ posted (wararnty calims) i sagainst the invoice 100$ , then how is it possibel that an open item can be created with 40$ and only residual item 60$ can be used as an open item , kindly provide the actual scenario, further since the u r making payment of 40$ the same thing can be crated in Fi-AR and the same can be transffered to FSCM .

[Former Member]

Client has a complex custom process to do this process. They clear all open items and post a single transaction ($100) wit open status. Another custom process, picks this amount ($100), they anlayze the customer credit status, risk category etc and they manually make a decision on how much to pay (for ex, $40). Then this amount is posted as open item clearing the earlier amount ($100) with $60 as another item with blocked status. Once $40 is picked up by F110, they manually remove the block so that it is picked up in next run which is next week.

We are trying to use FSCM collections mgt for this which might reduce the complexity of work and process. Even using FSCM would require customization.

Regards,

Satya

[Former Member]

As far as my knowledge of FSCM goes, it is not possible to add an editable/modifiable field/column on any of the tabs of Process Recievables.

[tejaskirit_vasa]

Hi,

After going through process description and your view on what you want to achieve using FSCM in integration with FI-AR, I would also agree to Deep's view. You need to understand that FSCM is NOT transaction processing system, FI-AR is. You may describe FSCM as decision support system/management information system enabling design of processes and usage in FI-AR.

Apart from this, you also should not forget that whatever transaction is made in FI-AR, it flows to FSCM, so your example need not work the way you have imagined.

It would be better to complicate FI-AR alone rather than using complex FSCM just to achieve goal of process integration across system.

Regards,

Tejas.

[Former Member]

Could someone please tell me if this works in FSCM. I am not a technical expert in FSCM. Appreciate if someone can thow light on this.

Regards,

Satya

[Former Member]

Can u throw light regd your landscape? Is it one system or multi-system?

What is the release of FSCM that you are working on?

[Former Member]

Hi,

ECC 6.0 and FSCM will be on the same system. It is single system scenario. About the release of FSCM, not sure yet but definetely will be going with the latest release. And may be Enhancement pack 4 (going live next year mid - dont think we will implement pack 5, not sure if it will be released).

Also, we are implememting PI 7.1.

Is the proposed solution possible with the latest release?

Regards,

Satya

[Former Member]

Could someone please let me now if this works. If yes, I would like to try in the Sandox.

Please help.

Regards,

Satya

[Former Member]

Hi Patel,

Do you have any idea if this works? Seeing your reply initially i was excited that this might work.

Please let me know.

Regards,

Satya