EULA document inconsistecy

[Former Member]

Guys,

I have upgraded my 8.8 patch to pl - 17, now system is not allowing me to login and throwing a message that "Eula document inconsistency - Contact technical support" .

Thanks

Rashid.

[Former Member]

Updated to PL19 and having this problem as well!! Anyone got the solution?

[Former Member]

I submitted a call to SAP for a resolution. I would not dare install this on a clients server. I have installed PL19 on two separate machines and they both got this eula error.

[ron_m]

I am having the same issue (I'm attempting going from pl15 to pl19). I've re-ran the Upgrader Common update with no luck.

Side note: I've noticed that once you've receive the EULA error, then attempt to log onto a another (any) database, I'm receiving an error about 'Enter a valid username and password.....'.

Ron

[Former Member]

Hi all

I have tried lot of solutions for this but i was not succeded, finally i formatted my system & it worked fine after that.

Thanks & Regards

Rashid.

[Former Member]

Hi, I have also just upgraded to PL19 and have the same issues. Please let me know if you found the solution to this error.

Thanks.

[Former Member]

I too have had the same problem with upgrading to PL 19 and have logged this with SAP.

Once I have a solution I will post it here.

Currently I have only attempted to upgrade the Demo database, has anyone tried to upgrade a client site to PL 19 yet?

[Former Member]

Hi All,

As mentioned earlier I logged this with SAP.

Please see their response below.

"We are currently experiencing the reported issue in some systems that upgrade to SAP Business One 8.8 PL19 environment. We addressed the situation to our Development Department and we are working on i t.

Meanwhile, we suggest downgrading the customer database to the previous working version.

We will keep you updated if any news in regards to this matter arises.

Kind regards, "

I think a new release will end up coming out, so my advise is to leave PL 19 untouched is possible.

Matthew

[Former Member]

Problem has been resolved in SAP note 1556881.

[SAP Note 1556881|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1556881]

Edited by: David Swinton on Feb 8, 2011 11:29 PM

[Former Member]

Hi All,

SAP has responded today with a solution to correct any clients currently unabe to connect to PL 19.

Please log into their site and review the note 1556881.

There is a txt file which contains a query which will correct the issue.

Alternatively they plane to fix this in a hotfix which is planned for week of Feb 14.

Regards

Matthew

[Former Member]

Was there a solution to this problem? I have had this error occur to me after I upgraded my test server to PL19. Now all of my test databases are throwing this error message. I have reinstalled the SBO Common Database but the problem still occurs. Any ideas?

[Former Member]

Not Solved.

[Former Member]

Hi Rashid,

You've indicated the thread as 'answered' - if this is the case, can you please indicate what the solution/answer was? Otherwise, if you just want to close the thread, close it and select as unanswered instead.

Thank you,

Heather

[Former Member]

Not Solved.

[Former Member]

Hi Rahul / Julie,

I have tried the solution given by you but its still not working.

Julie i m not getting you, i am not been able to login in sap so how can i open the license administration form.

need more input guys.

Thanks

Rashid

[Former Member]

Hi Rashid.......

I guess you have to upgrade SBO Common DB once again because if anything happens like this the source would be Common DB. So suggest you to run Common Upgrader once again.....

Regards,

Rahul

[Former Member]

Try using the Change button on the License Administration form & updating the license, it may help force a resigning of the EULA