Add new values to "subject" field in CRM_DNO_MONITOR (Solman ticket)

[Former Member]

H experts,

I want to add new values to "subject" field under CRM_DNO_Monitor (i.e Solution manager service desk ticket)

can anyone guide me step by step process to add the new values to subject filelds in solman?

Thanks,

Generic

[Former Member]

Hi Generic

Pls try the below navigation

goto SPRO Tcode.

SAP solution manager >scenario-specific settings>service desk>Define catalogs,codes and profiles>Define subject profiles.

Select you code group profile and enter the required new enteries there.

[Former Member]

Hi Sol User,

Thanks a lot. You solved my issue

Regards,

Basis Admin

[Paul_Babier]

Hello Generic,

This blog explains how to add fields/data to CRM_DNO_MONITOR

/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii

So it should be useful.

Another option is to copy the program CRM_DNO_SERVICE (the program run when you execute report CRM_DNO_MONITOR

as suggested in this thread

So you now have two options on how you can achieve this requireent.

Regards,

Paul

[Former Member]

Hi Paul,

Thanks for your prompt response. I have gone through the blogs suggested by you and its the code. I am BASIS guy and I really didnt understand anything from that.

If you can briefly tell me the process, that will be the great help.

Thanks,

Generic

[Paul_Babier]

Hello Generic,

I think the only way to add a customized field to CRM_DNO_MONITOR is with programming code.

This can be accomplish via a custom BADI or making a copy of the actual program and modifying the copy.

So if you are not an ABAP person, I am not optimistic there is a BASIS type solution to this requirement.

I wish I could have helped further.

Regards,

Paul