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Former Member

Add new values to "subject" field in CRM_DNO_MONITOR (Solman ticket)

H experts,

I want to add new values to "subject" field under CRM_DNO_Monitor (i.e Solution manager service desk ticket)

can anyone guide me step by step process to add the new values to subject filelds in solman?

Thanks,

Generic

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2 Answers

  • Dec 17, 2010 at 12:34 AM

    Hello Generic,

    This blog explains how to add fields/data to CRM_DNO_MONITOR

    /people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii

    So it should be useful.

    Another option is to copy the program CRM_DNO_SERVICE (the program run when you execute report CRM_DNO_MONITOR

    as suggested in this thread

    reg-crmdnomonitor

    So you now have two options on how you can achieve this requireent.

    Regards,

    Paul

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    • Hello Generic,

      I think the only way to add a customized field to CRM_DNO_MONITOR is with programming code.

      This can be accomplish via a custom BADI or making a copy of the actual program and modifying the copy.

      So if you are not an ABAP person, I am not optimistic there is a BASIS type solution to this requirement.

      I wish I could have helped further.

      Regards,

      Paul

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    Former Member
    Dec 20, 2010 at 06:19 AM

    Hi Generic

    Pls try the below navigation

    goto SPRO Tcode.

    SAP solution manager >scenario-specific settings >service desk >Define catalogs,codes and profiles >Define subject profiles.

    Select you code group profile and enter the required new enteries there.

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