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Former Member

CUP-SP13-Request not handled

Hi all,

Whenever a request is not handled by the approver (I mean in the cases that the main approver is on holidays for example) and there is no configuration set for the delegation or alternative approver, which is the best practise in these cases for approving that request?

Any suggestion?

Many thanks in advance!

Marga.

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1 Answer

  • Dec 16, 2010 at 01:15 PM

    Two options:

    - an administrator approves the request

    - an administrator forwards the request to a different approver

    Administrators can also set delegations for approvers.

    Frank.

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    • Former Member

      Agree with Frank but Administrator should not approve request to production system. I usually forward the request to appropriate back up person and then set up delegation to the back up person.

      Regards,

      Alpesh