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Former Member
Dec 15, 2010 at 11:53 AM

SAP BCM basic queries

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Hi Experts,

Our client is using CRM 7.0 ICWC for CIC and IT Helpdesk, they have plans to integrate with the telephony software, they are seriously considering SAP - BCM, we have the following basic queries:

1) Do we need a separate license fo BCM or it come's with SAP CRM 7.0

2) Apart from BCM, do we need any extenal applications for IVR?

3) Is there any installation guide/ best pratice document for SAP BCM?

4) what could be the timeline for the implementation?

Thanks & Regards

MIlan