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author's profile photo Former Member
Former Member

Send Correspondence when a dispute case has been closed

Dear Gurus,

I have a question. How can I send to customer a correspondence saying that dispute case has been closed?

I have disputes closed automatically when are paid or when people make a write off, but any correspondence is sent to customer to inform this.

All customizing is ready and form too, but must be leave any step.

Can you help me?

thanks a lot

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 14, 2010 at 10:01 PM

    Hello Fergargallego

    Would you describe the issue and what configuration and master data you have set up ?

    Also check the output determination analysis while in change mode in the document, it will give you some clues.

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